Feedback & Complaints Procedure
What we value above all, is your satisfaction with our service. As such, whilst thankfully it is rarely required, we do wish to take this opportunity to outline our procedure to address any concerns or complaints you may have in the future.
If you wish to complain about our service, please let us know. We welcome feedback about the service we provide. We have a practice complaints procedure to help resolve issues quickly.
- How to complain -
Most problems are best resolved when they arise; to do this simply speak to your Chiropractor. However, if you wish to make a more formal complaint then please do this as soon as possible, preferably within a few days of the issue arising, to enable us to address the matter properly. Formal complaints should be addressed to Practice Manager, Jessica Gordon.
Alternatively, you may ask for an appointment with the Practice Manager.
Please be as specific as possible about the complaint that you wish to make to allow us to investigate the matter thoroughly.
- The action we will take -
Normally, we will acknowledge your complaint within 2 working days and give you an explanation, or arrange a meeting, within 10 working days.
- Complaining on behalf of someone else -
We observe strict rules of confidentiality. If someone is complaining on your behalf, we will require written authority from you so that they can act on your behalf.
- How else can I complain? -
You may contact our professional association; United Chiropractic Association (Address: Unit 57, Basepoint Business Centre, Metcalf Way, Crawley, West Sussex, RH11 7XX. Tel: +44 (0)1293 817 175. Email: ) who will investigate the complaint on your behalf.
If the complaint remains unsolved, you may refer the matter to the profession’s statutory regulator; General Chiropractic Council (Address: GCC, Park House, 186 Kennington Park Road, London, SE11 4BT. Tel: 02077 135 155. Email: )
Equally, If there is something that you have particularly loved about the service we provide, please let us know. We welcome any feedback you have gratefully.